COMPLAINT FORM

BSA students can lodge complaints about academics, staff, facilities, or other issues. Complaints are reviewed within 3 working days, with responses sent via email or phone.

All complaints are confidential. Students may appeal, which will be escalated to Upper Management and processed within 3 working days.

If unresolved, students may escalate complaints to ACCA after following BSA’s procedure, and ultimately to the relevant regulator. Details are on the ACCA website: https://www.accaglobal.com/gb/en/footer-toolbar/contact-us/unhappy.html